Under the terms of the provisions of Article 18 of Law no. 144/2015, of 8 September, Private Luxury Collection provides information necessary for a client to exercise their rights to complain to an office and impartial entity, to help them in the resolution of any conflict before opening litigation in the courts.
As a rule the procedure is as follows:
The client can has for an impartial third part who acts as an intermediary between then and Private Luxury Collection or third party suppliers and service provides, as are the large of the complaint.
The intermediary may suggest a solution to your complaint, imposes solution on both sides or bring the parties together to find a solution. Alternative dispute resolution can be considers, the “mediation” “reconciliation” or “arbitration”
In the event of a dispute or dissatisfaction with the service provided by Private Luxury Collection, the client may resort to the Centre for Alternative Resolution of Consumer Disputes of which the company is a member:
Algarve Centre for Information, Mediation and Arbitration of Conflicts - http://www.consumidoronline.pt
Alternative dispute resolution is usually less expensive, less formal and faster than a judicial process. So, in the event of a dispute, the clients may option for an alternative resolution of consumer disputes.